General provisions
This user agreement (the agreement) governs relations between the Envy VPN service operator (the service), providing access to the website, personal account and Envy VPN Telegram bot (the bot), and an individual (the user) using the website, personal account, bot and service.
Using the website, personal account, bot or any service means full and unconditional acceptance of all agreement terms. If the user does not agree, they must stop using the service.
Subject of the agreement
The service grants the user a limited, non-exclusive and non-transferable right to use the website, personal account and bot to purchase VPN access under this agreement.
The service is a technology platform enabling convenient and secure purchase of these services.
user status
A user must be a legally capable individual aged 18 or over acting within their country’s law.
user obligations and assurances
The user must use the service exclusively for lawful purposes, complying with their country’s law and international law.
Actions involving the following are prohibited:
- Money laundering and financing terrorism.
- Fraud and unlawful use of the service.
- Infringing third-party rights.
- Unauthorised access, interference with the service, exploiting technical vulnerabilities and other abuse.
The user confirms they are not a US resident and are not using the service from a territory where its operation is prohibited by law.
The user guarantees the lawful origin of all funds used to pay for services.
The user confirms they are not on sanctions lists (OFAC, EU, UN and others) and do not use the service to interact with sanctioned persons or territories.
The user accepts all risks associated with digital transactions, including technical failures, possible delays and regulatory restrictions.
service rights and obligations
The service provides access to the website, personal account and bot and makes reasonable efforts towards stable operation but does not guarantee uninterrupted availability.
The service may amend the agreement unilaterally. A new version takes effect on publication.
The service may restrict or suspend the user’s service access in cases of:
- Violation of the agreement.
- Suspicious activity.
- Requests from public authorities.
The service may collect and process the user’s technical data to operate the service and meet legal requirements.
Financial terms
Balance top-ups and payments use the payment details specified by the service.
Refund terms are set out in the refund policy.
Limitation of liability
The service is provided “as is” and “as available”.
The service and its representatives are not liable for user losses, including lost profits, data loss or reputational loss, even if advised of their possibility.
The user must reimburse the service for losses related to their breach of the agreement or law.
Confidentiality
The service takes measures to protect user information.
Data may be shared with third parties only under the law or with user consent. Data processing is described in the personal data policy.
Force majeure
The parties are released from liability for non-performance caused by force majeure: natural disasters, military action, mass unrest, epidemics, public authority decisions, technical failures and other emergencies.
Final provisions
This agreement applies together with the personal data policy and refund policy.
Invalidity of an individual provision does not affect the remaining terms.
This agreement is a public offer.
Disputes are settled by negotiation. If no agreement is reached, they are resolved under applicable law or at the place of registration of the service Operator.
Payment partner details
- Payment partner
- ОсОО «Пэй Флоу»
- Company address
- Kyrgyz Republic, Bishkek, Pervomaysky District, Klubny Lane, building 18, apartment 5
- Registration number (OGRN)
- 326149-3301-ООО
- Tax ID
- 9909762323