General provisions
Refunds for purchased goods and services are possible in the cases expressly provided for by our service terms and subject to Russian consumer protection law.
Refund conditions
Refunds are possible in the following cases:
- A fault in a product or service that is not caused by the user and is confirmed by technical support.
- Dissatisfaction with the quality of a service if it has not been started or used.
Note: digital products that have already been activated or used are not refundable.
Refund procedure
To initiate a refund, contact support through your personal account or VKontakte, stating the reason and providing the necessary evidence of dissatisfaction with the service or product.
Exceptions
Refunds are not provided for services that have been fully performed or partially used. This includes access to accounts after use has begun.
Request review time
A refund request is reviewed within 7 calendar days of receipt. If approved, the funds will be returned to the card or bank account used for payment within 14 calendar days.